Privacy Policy

Privacy Policy

This Privacy Policy describes how Prime-Ed By Kanglei Sannathong and its affiliates (collectively “Prime-Ed By Kanglei Sannathong”, “we”, “our”, “us”) collect, use, share, protect, or otherwise process your information/personal data through our website https://prime-ed.in/ (referred to as Platform).

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India, including data protection and privacy laws.
If you do not agree, please do not use or access our Platform.


Collection

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. Some of the information we may collect includes (but is not limited to):

  • Name
  • Date of birth
  • Address
  • Telephone/mobile number
  • Email ID
  • Identity/address proof
  • Sensitive personal data (with your consent), such as:
    • Bank account details
    • Credit/debit card information
    • Other payment instrument information
    • Biometric data (e.g., facial features, physiological information for platform features, where applicable)

You may choose not to provide certain information; however, this may limit your access to certain features/services.

We may track your behaviour, preferences, and activity on our Platform. This information may be compiled and analysed in an aggregated form.

We also collect your transaction-related information on the Platform and on third-party partner platforms. When third-party partners collect data directly from you, you will be governed by their privacy policies. We are not responsible for their practices, and request you to review their privacy policies.

If you receive any email or call from someone claiming to be Prime-Ed By Kanglei Sannathong asking for personal data such as debit/credit card PIN, banking passwords, etc., do not share such information. If already shared, contact the appropriate law enforcement agency immediately.


Usage

We use your personal data to:

  • Provide the services requested
  • Assist sellers and partners in fulfilling orders
  • Enhance user experience
  • Resolve disputes and troubleshoot problems
  • Inform you about offers, services, or updates
  • Customise content
  • Detect and prevent fraud or illegal activities
  • Enforce terms and conditions
  • Conduct surveys, analytics, and research
  • Improve platform security and performance

Where personal data is used for marketing, we provide options to opt-out.

Your access to certain services may be affected if required permissions are not granted.


Sharing

We may share your personal data with:

  • Our group entities and affiliates
  • Sellers, business partners, logistics partners
  • Third-party service providers
  • Payment and reward program partners

These disclosures help us deliver products/services, comply with laws, enforce our policies, or prevent fraud.

We may disclose information to government or law enforcement agencies when required under law or in good faith to:

  • Respond to legal orders
  • Enforce our Terms of Use or Privacy Policy
  • Address claims of rights violations
  • Protect user safety and public interest

Security Precautions

We adopt reasonable security practices to protect your personal data from:

  • Unauthorised access
  • Disclosure
  • Loss
  • Misuse

However, data transmission over the Internet is not fully secure. By using the Platform, you understand these inherent risks and agree to protect your account login details.


Data Deletion and Retention

You may delete your account through your profile/settings or by contacting us. Deleting your account permanently removes all related information, except where:

  • There are pending grievances
  • Pending shipments
  • Legal or service-related obligations remain

We retain personal data only as long as necessary or required under applicable laws. We may retain anonymised data for analytics and research.


Your Rights

You may:

  • Access
  • Rectify
  • Update

your personal data directly through platform features.


Consent

By using our Platform or providing your information, you consent to:

  • Collection
  • Storage
  • Use
  • Disclosure
  • Processing

of your data as per this Privacy Policy.

If you provide data of others, you confirm you have authority to do so.

You also consent to being contacted through:

  • SMS
  • Calls
  • Emails
  • Instant messaging platforms

for purposes outlined in this policy.

You may withdraw consent by writing to our Grievance Officer (details below). Withdrawal is not retrospective and may affect your access to services.


Changes to this Privacy Policy

We may update this Privacy Policy periodically. Significant changes may be notified as required under law. Please review this page regularly.


Prime-Ed By Kanglei Sannathong

Contact Us:
support@prime-ed.in
+91 1169296623
Imphal West, Manipur, India, 795113